Before the screenshots below show up, all we do is press a button in our software to print a DR report.
No matter if the printer is offline or online doesn't matter.
We have also reinstalled drivers before to exclude that, and it still shows this problem.

Click image for larger version. 

Name:	PrintingScreenshot1.png 
Views:	39 
Size:	13.3 KB 
ID:	15696Click image for larger version. 

Name:	PrintingScreenshot2.png 
Views:	39 
Size:	16.9 KB 
ID:	15697Click image for larger version. 

Name:	PrintingScreenshot3.png 
Views:	41 
Size:	16.3 KB 
ID:	15698Click image for larger version. 

Name:	PrintingScreenshot4.png 
Views:	37 
Size:	18.6 KB 
ID:	15699

Screenshot 1 and 2 is where the issue happens.
Screen 3 and 4 show what the settings of the printer itself are (and are showing correctly).