Hi All,

We have a customer who uses a 3rd party company to do *something* with invoice documents we produce using DF reports.

Recently they got in contact to say that they could no longer read information off the PDFs because it was using UTF-16.

We had just upgraded them from DF Reports 6.2 to 7.0.1.

So I thought I would set the option in the export options to export a PDF/A document instead.

That seemed to work ok for a test invoice, so I thought that was it. I didn't actually see this test invoice though, I'm taking it on faith.

However, they have just reported that they can't produce an invoice PDF.

The message says that the document is not PDF/A compliant.

All the text on the invoice is Segoe UI, and there are a couple of embedded images.

How would I go about figuring out what is causing the compliance issue?

Or is there something we can do with the character encoding (whatever happened between 6.2 and 7.0.1)?

Any advice is much appreciated.