Hi Michael,

Found out from the other group, they have tried to ping the web service server and that was good. But when they used curl, the connection timed out. They do not have a web browser on their server so they cannot use the web service interface.

According to the network guy, the connection is coming to the web service server but somehow, the web service is not receiving it. We have set up another domain name to get through to the web service and we'll see if that behaves differently.