Russell McDougall
18-Jul-2011, 11:10 PM
There appears to be some confusion about how to order licenses in a Citrix or Virtual Machine environment in the Asia Pacific area, and there is some dissatisfaction in general about ordering processes downunder. To be fair - some of that may be caused by time zones. DAW have been aware of some ordering difficulties downunder, years ago but it appears nothing may have improved.
The Asia Pacific ordering site is confusing in its general layout and has a payment section whereby we are required to enter credit card details into a notes field despite there being specific options to enter credit card details direct in their own section.
Although orders are placed via a website they appear to go through a local manual process, then are forwarded to the USA, returned and ultimately in turn emailed to the developer ordering the license. The delays in that process are not good.
I was told there was no easy way to extend the number of users for versions prior to VDF10. That contributed to the loss of several thousands of dollars of income. That is not a big worry but it does give this matter a level of importance.
I find it amateurish not to be able to place an order and receive a license almost immediately by email after payment is processed. All other products i order via the internet have that ability.
It is such a negative experience to place an order that several times i have persisted with older versions rather than experience the hassles.
It is my firm view that the following improvements should be discussed refined and implemented to match what i think is excellent delivery of the main product.
1. An international ordering site whereby we logon with our developer serial number. 24/7 no time zone hassles.
2. For new orders - follow some prompts that will determine first the type and number of licenses needed then the concurrent user count.
3. For upgrades. Show the last details and prompt how to bring up to a later version.
4. Be able to better manage licenses by selecting a renewal anniversay month. That would allow developers to have either one anniversay month or allow clients to be grouped into clusters for specific months.
5. Be able to query at any point what the current versions of licenses are for the clients allocated against our developer number.
All this has to result in an easier ordering process and more money to DAW especially for renewals. It also would enhance the pockets of developers.
Here we are as international software developers and we don't have a good system to place orders downunder.
My suggestion is lets debate this in a positive manner and implement a professional solution.
Refer Citrix thread for an example of why this is necessary. I would have placed that order last Monday but I sensed something was wrong. It is now 8 days latter and only now are we getting some clarity. If I had placed the order as advised I would have purchased three client licenses instead of one and trust me you don't want to know about the user conversation. I was the only one mentioning concurrent users in that conversation.
There is another similar thread where Garret mentions excellent ordering service from the USA.
The Asia Pacific ordering site is confusing in its general layout and has a payment section whereby we are required to enter credit card details into a notes field despite there being specific options to enter credit card details direct in their own section.
Although orders are placed via a website they appear to go through a local manual process, then are forwarded to the USA, returned and ultimately in turn emailed to the developer ordering the license. The delays in that process are not good.
I was told there was no easy way to extend the number of users for versions prior to VDF10. That contributed to the loss of several thousands of dollars of income. That is not a big worry but it does give this matter a level of importance.
I find it amateurish not to be able to place an order and receive a license almost immediately by email after payment is processed. All other products i order via the internet have that ability.
It is such a negative experience to place an order that several times i have persisted with older versions rather than experience the hassles.
It is my firm view that the following improvements should be discussed refined and implemented to match what i think is excellent delivery of the main product.
1. An international ordering site whereby we logon with our developer serial number. 24/7 no time zone hassles.
2. For new orders - follow some prompts that will determine first the type and number of licenses needed then the concurrent user count.
3. For upgrades. Show the last details and prompt how to bring up to a later version.
4. Be able to better manage licenses by selecting a renewal anniversay month. That would allow developers to have either one anniversay month or allow clients to be grouped into clusters for specific months.
5. Be able to query at any point what the current versions of licenses are for the clients allocated against our developer number.
All this has to result in an easier ordering process and more money to DAW especially for renewals. It also would enhance the pockets of developers.
Here we are as international software developers and we don't have a good system to place orders downunder.
My suggestion is lets debate this in a positive manner and implement a professional solution.
Refer Citrix thread for an example of why this is necessary. I would have placed that order last Monday but I sensed something was wrong. It is now 8 days latter and only now are we getting some clarity. If I had placed the order as advised I would have purchased three client licenses instead of one and trust me you don't want to know about the user conversation. I was the only one mentioning concurrent users in that conversation.
There is another similar thread where Garret mentions excellent ordering service from the USA.